These are the Terms of Use for our websites (,, any utilities of those sites). They clarify responsibilities for use, what you might expect from our websites and what we expect from you in using our websites in terms of conduct. If you have any queries about these Terms, you can contact us. By using our website, you agree to these Terms of Use. Cookies are a bit different; you’re free to accept or reject our use of our cookies. You can read more about cookies at our dedicated page here.

Note that our website has been produced in order to work across a range of browsers, platforms, devices and networks. Some older browsers won’t show our website properly, including some versions of Internet Explorer 8 which was released in 2008. If you do encounter difficulties with our website on older browsers, we would recommend finding out about newer web browsers. For more specific accessibility information, please check our accessibility page.

Terms of Use

“We, us, our” and related expressions refer to us, Cardiff Council.

Our address is:

Cardiff Council
The Old Library
The Hayes
CF10 1AH

Our e-mail address is
“You, your” and related expressions refer to the lead member and all other members of the party named in the booking and those on whose behalf the booking is made.
“Our Website” means and associated sites.

These terms of use govern your use of our site. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

Website Use

1.1) This Website may be used for your own private purposes and in accordance with these terms of use. Tourism operators (Travel Trade) are also welcome to use this website and dedicated content supports this use.

1.2) Every effort is made to ensure the accuracy and currency of the information contained in pages of our websites. However, contents are subject to change from time to time and we accept no liability for the accuracy of the information presented at any given time. We reserve the right to make changes without prior notice. Our websites contain information about third party businesses such as phone numbers, website addresses, physical location and details such as if a location has parking. We maintain this information with regular updates, but we recommend checking with the third party business if a particular piece of information is crucial to your visit, such as disabled access, travel directions or prices. A price noted on our website is representational. If prices differ when you deal with the third party business a price or cost has been noted for, it is the third party business owner’s decision if they uphold that snapshot price or cost.

1.3) You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent. You are not permitted to reuse the content for commercial purposes. If in doubt about use, please contact us.

1.4) All reasonable measures are taken by us to ensure that this website is operational 24hrs a day, each day of the year. However, occasionally technical issues may result in some downtime either of part or all of the site. We will not be liable if this website is unavailable at any time.

1.5) When possible, we will try to give advance warning of maintenance issues that may result in website down time. We shall not be obliged to provide such notice.

Visitor-provided material & content

1.6) Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our privacy policy.

1.7) When using this website you shall not post or send to or from this website any material:

  • (a) for which you have not obtained all necessary consents;
  • (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  • (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8) We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

1.9) Paragraph 1.7 particularly applies to comments on pages (using the Facebook comments system or our own web comments system), contributed or submitted articles or blog posts and user-submitted photography, video or audio.

1.10) Visitor-provided material & content remains the property and legal responsibility of the author or visitor unless otherwise stated or agreed between us and the author. Users and visitors are welcome to re-use and re-purpose their submitted photos, blog posts and comments as the ownership of these entities remain that of the visitor.

Guest authors, submitted photos and user-generated content

1.11) We sometimes ask users submit guest blog posts, contribute community articles or submit visitor or user-generated photos, video or audio. In these circumstances, ownership continues to remain that of the user or visitor unless Terms and Conditions of a competition or agreement of entry specifies otherwise. However, by submitting content or material to our websites, you agree to grant us a royalty-free, perpetual licence for use of the materials. Where possible, we will credit the author with an on-screen or in-print copyright statement, but the possibility of this is subject to decision by us, based on a case by case decision relating to design of the publication, website or material we may use your content or material in.

1.12) Guest posts and blogs submitted by guests, visitors and users (e.g. not Cardiff Council or Cardiff Business Council employees or contractors) are the opinions of the author and we accept not responsibility for the article. If you feel an article is of concern, contact us. Our offer of contact information does not constitute liability or responsibility.

External web links

1.13) Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.14) Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

  • (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
  • (b) you do not misrepresent your relationship with this website; and
  • (c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.15) By linking to this Website in breach of clause 1.14 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

1.16) We accept no liability for for accuracy of information, quality or safety of any third party websites we link to.

1.17) Our editorial policy for linking to third parties is case by case. If you feel we are linking to a website that is inappropriate, inaccurate, outdated or you believe may cause other visitors an issue, contact us. Contacting us about a website link does not automatically mean we will remove or edit it.


1.18) All trademarks on this site remain the property of their respective owners and are used for identification purposes only.

Third party services

1.19) To deliver our website, we use third party services. These include, but are not limited to, for our ‘Where To Stay’ hotel booking branded website, Google, for services such as maps, website analytics and embedded videos, TripAdvisor and Twitter. We are not liable for the content stored and presented via these services. In cases of Twitter and Tripadvisor, we are not responsible for the curation of specific content, reviews or material. If you are concerned about content stored on a third party service, social network or website that has been presented or embedded on our website, contact us for advice on how you can engage the third party to amend or remove the content at the source. Our offer of support via a contact route does not constitute responsibility or liability.

1.20) We are not responsible for the availability or uptime of third party services. We reserve the right to replace or withdraw a third party service at any time. Third party services are governed and managed by their own privacy policies, terms of use and community guidelines.

1.21) For hotel bookings, our hotel booking partner,, provides a branded service on our website. The service is provided by us as-is and all transactions, bookings, costs, agreements and contracts, including cancellation terms, are the responsibility of any terms or agreements you make with at the time of booking. We are unavailable to offer support for bookings made by We receive a commission for each booking made via our service. This commission contributes to the maintenance and running of our websites.

1.22) Our pages use a machine-generated language translation feature, Google Translate. Use of Google Translate is not automatically applied to pages, and must be invoked by the user or visitor using an in-page ‘Translate’ button. Machine-generated translations are sometimes inaccurate, may be accidentally offensive or inappropriate, feature incorrect information or poor context or grammar, despite the original materials on our site displaying none of these issues. We accept no liability for the accuracy, tone, quality or appropriateness of machine-generated translations using the Google Translate service, and the service is embedded and provided as-is.


1.23) Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and or up to date.

1.24) All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of Liability

1.25) We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.26) Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.